When I started my new job, I thought tenured colleagues knew everything, but I was wrong. I often get calls where their cases are poorly handled, and I feel bad for customers. At the same time, it’s satisfying to know I can process and fix those issues. Tenure doesn’t always mean wisdom, sometimes being new with a sharp mind makes you better at solving problems and delivering good service.

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That's a pretty good point. I think what can happen over time is people just get fed up with doing the job and they start to make mistakes or just slack off and do the bare minimum. They can avoid being fired, but they really don't make much effort to do the job properly. A newer employee just hasn't been burned out to that degree and can often produce better results.

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You have a valid point. I guess new employees take things more seriously than the old ones just not to mess things up.

This is especially true when the corporation constantly changes things and fails to fully inform everyone. Or the policies are super confusing. I'll have people coming up to me and telling me stuff that is months outdated because nobody let the associates know. Often it's not about tenure, but about companies not adequately training and retraining.

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You are right about that. It definately has something to do with constantly changing policies.

Some tenured colleagues are great so this isn't meant to be a blanket statement. I have noticed that with some tenured colleagues, they reach a point where they simply stop caring anymore. They were great at their job at one point, but there is no longer any incentive for them to continue being great. We all get to suffer a little for it.

That is 100% true as well. You lose interest in your job when there is no more appreciation or incentive.

Tenure definitely doesn’t mean wise or smart. They’re just able to get the job done most of the time

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