Account / Client Management

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A community for professionals at brands who manage accounts

Any advice for dealing with a client who is chronically late to calls or blows them off entirely? I don’t even get a courtesy note about running late or having something come up. I’m getting annoyed w… more

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I am an Account Executive and work in the programmatic team as part of a wider agency, but I’m not sure this is where I want to be. I want something more collaborative, creative, and less to do with n… more

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Are other agencies on promotion freezes due to Covid19? Our company has cancelled this quarter's promotion run (we can only get promoted in April or October each year).

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How are you reporting on SEM/AdWords results to clients? Are you including it in your paid media (display, social, OTT, etc) reports or SEO reports? We have always included it with SEO conversations, … more

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Anyone have experience in customer success at a company with a self service, usage based CS model? Would love to pick your brain.

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All, Which platform would you recommend for a CRM when it comes to effectively and efficiently marketing your value proposition, Salesforce or Microsoft Dynamics?

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What’s an average starting salary in Digital Marketing for a recent college graduate with 2-3 years of internship experience (in marketing)?

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What’s going on with the lack of Associate Account Exec/Junior associate positions at agencies?

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Looking for an AE in DEN. Agency experience a must. Can mentor the technical side but must have the right soft skills, strong work ethic and motivated to build their career. DM for more info.

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Hey y'all - I've been on the brand side last few years (start-ups) doing strategic biz dev but now I'm looking to go back to a freelance account role in an agency. Any leads? Preferably in… more

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Thinking of moving from Brand side to account manager/supervisor at an agency - any recommended agencies in NYC? Any advice on the switch? All advice welcomed!

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What's the salary for a Senior Media Manager with four years experience?

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Why does it feel like we walk on eggshells every time we give feedback.

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Women in the ad world: When a client who is more senior than you says something sexist and offensive in a meeting how would you respond? Do you confront the situation or move on to save your job?

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Working with big coffee and chocolate brands. Seeing more media stories about supply chain child labor. Not sure if/when this will become an issue with customers- anyone dealt with this before?

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Taking on a client that targets teens and wants to be big on Gen Z social media (e.g. TikTok). Don't know where to start- anyone in touch with Gen Z trends and have advice on how to get up to spee… more

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Client wants to delete their Facebook page for ethical reasons. We explained it would be bad for business but they don't care. Anyone had a similar issue?

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Client ordered catered lunch for a day-long workshop I led. Three people on my team got sick after lunch and I had to finish the workshop alone. Client denied responsibility- not sure what to do

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Flew out the morning of a big client pitch instead of the night before. Massive storm delayed my flight and I missed the meeting. Lesson learned fam- always fly out the night before!

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Signed a new client and then went to celebrate with my boss. The waiter tripped and spilled wine all over my white shirt. Had to drop out of another client meeting directly after- so embarrassing

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