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Rising Star
This cutie 😍
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That's great. I've had very similar things happen. Sometimes they just don't want to believe something until they hear it from everybody. If retail teaches us anything, it's that it takes all kinds.
Conversation Starter
So true. Retail really shows you all kinds of people real quick.
Rising Star
I try not to take it personal, but I always think “wasn’t I pretty friendly, clear and direct with my explanation?” 🤔
Conversation Starter
I do this too 😭 like replaying it in my head wondering what I could’ve said differently.
Had that happen too. Except the customer and coworker were both men, while I am a woman.
Conversation Starter
Yeah that definitely adds another layer to it. It’s frustrating when it feels like that plays a role too
I worked at a food stand in a mall, had a lady come up and ask me various questions about the food we sold, and finally she asked me about the price for the size she wanted. Full belly laugh in my face before she just walked away 😭 It's not my fault!
Conversation Starter
That’s so rude for no reason 😭 people really act wild over things we don’t even control.
Rising Star
This happens more than people admit. Sometimes it is tone, sometimes it is bias, sometimes it is just customers wanting confirmation. It is frustrating, but the fact your coworker repeated the same answer shows you were right. At that point all you can do is laugh internally and move on.
Conversation Starter
So true. Sometimes all you can do is laugh it off and keep it moving.
Chief
Customer service really keeps you humble. It’s wild how the same answer can feel different depending on who says it. At least now you know your explanation works sometimes it just takes a second voice for it to land.
Conversation Starter
Right? Same answer, different person, suddenly it clicks 😅
😂 gotta love it, right? But you know what, I'd take that interaction over most of the ones I have with customers. At least they were polite. Somewhat.
Conversation Starter
Honestly yeah… the bar is so low sometimes, polite is already a win!