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I thought it was >15 mins with most operators
Conversation Starter
The issue is that there isn’t any third-party indepedent group monitoring the performance of all the trains companies.
In some countries, the ability for a train company to raise fare for the following year depends on the performance in the current year, eg how many delays occurred and how long was each delay for.
The lack of investment to upgrade the infrastructure is also a huge issue.
Conversation Starter
Maybe start freezing or reducing MP salaries/allowances, that’ll generate so much additional funding already.
Rising Star
Doesn’t matter that my train is 45 late when the one 45 min ago was also late so I just take that one👍
Visual Storyteller
I think delay repay applies to journeys on national rail that are more than 15 mins late. Most operators offer at the 15 min threshold; some only at 30 min threshold.
Not sure about TfL. I doubt it.