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It's extremely problematic that management won't take care of those situations. I trust the judgement of the team completely and I will always step in the second they need me to. You may want to consider looking for work elsewhere if you aren't already (I know, easier said than done in this market).
Thankfully my work has bouncers, so I rarely have to handle it alone, and most of our customers are regulars, so they have our backs as well if anybody gets rowdy. But it can be very intimidating.
Busco trabajo cómo cajera de algún supermarket 4 años de experiencia trabajé en fresco y más por 4 años en la caja
Chief
Yikes. Management should have your back. That’s their job! If you’re not feeling safe, then find another job asap!
Bounce out of that place immediately! Mgrs need to be directly involved. My team does not make that call - they tell me and I do the rest.
If your manager does not have your back, you need to look for another job! Or meet with their manager.
That is not only wrong it is dangerous in today’s society