Had a customer barge in one day, totally fuming, starts ranting about how we ruined their online order, didn’t refund them, and how “this place always messes up.” I was standing there like we don’t even sell that product? 😅
Turns out they meant a completely different store across town. I still offered a smile and directions, but inside I was just thinking, damn, someone really hurt you today!!

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Isn't it wild how much anger people have in their hearts all the time? It makes me sad that they blow up on random people for no reason. I can only imagine how hard it must be for them to get through life always so angry. Good for you for not taking it personally!

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Yeah, it really is sad. Carrying that much anger around must be exhausting for them

Shheeeeesh. I'd be calling the other company to give them a heads up and ask for some sort of store discount for taking the brunt of that customers anger prior to them arriving at their store. That's a fair tradeoff.

funny

Exactly! Someone’s gotta take the heat!

Wow, talk about misplaced frustration! You handled that with way more grace than I would’ve—props for staying calm and helpful!

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Thank you, some people really do bring their whole day’s frustration to the counter!

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Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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