Had a customer call me once, dead serious, asking if I could remove his wife as an additional cardholder and change his personal card number. Turns out they were in the middle of a messy divorce, and according to him, she was being “petty” by racking up charges just to get under his skin. I felt like I accidentally answered a call for Judge Judy instead of the bank.

Let’s just say, some calls come with more drama than reality TV.

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That kind of call always makes me a little bit sad. You know they used to love each other so much and life got in the way. I try not to dwell on it, but it still makes me sad.

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Yeah, those ones hit different, can’t help but feel it.

That’s crazy I’m sorry you had to deal with that. You should’ve referred him to the local branch

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Thanks, definitely not the usual type of call.

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