Has anyone here gone into customer success? I see so many customer success manager positions posted at various companies... I know many people hate on customer success, but the pay seems pretty good and it's sales adjacent….Does anyone have a positive experience to share about being a CSM at a big tech company like ServiceNow, Workday, or Salesforce...?
Due to my less technical background, i qualify more for CSM roles than I do for pre-sale solution engineer roles.

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It’s the jump I’m trying to make as well

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Not the easiest role since you have to collaborate with sales, but implementation, and support. If things go well, minimal work, but when things don’t, then you have to coordinate and appease everyone and will be blamed. I see more CSM roles taking on a sales bent with quotas. Can be lucrative if you are aligned with a great sales team, but can be very frustrating when not since you have little control over outcomes.

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