Have you ever been stuck in a client call that made you cringe? One time, a client made offhand negative comments about people from a certain country while a junior team member from that country was on the call. I’m not sure whether the client was deliberately insensitive or just clueless, but I was uncomfortable the entire time. It’s one of those moments where it’s hard to know whether to speak up, deflect, or just grit your teeth and get through it.

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That is a hard situation. Saying something brings even more attention to it, but sometimes it would be nice to address it as it happens. I’ve been on some calls with people who don’t seem to pay much attention to what they are saying.

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Right. Honestly no right answer because I also wouldn’t want to go against whatever that junior team member might want.

That’s a horrible situation! I personally would try my hardest to change the subject and move on, not pay attention to it. Sometimes people like that want you to make a comment to then have a debate.

True. Probably staying calm and not engaging is usually the safest approach. It avoids giving them the reaction they’re looking for while protecting the team.

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