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From the start, I make it a priority to have open, transparent communication. I explain how their information will be used, stored, and protected, and reassure them of the strict confidentiality measures we have in place. I've noticed that being upfront about these details really helps to build trust. I also make an effort to understand the client’s perspective and concerns, especially when it comes to sensitive information. When they feel that their concerns are addressed thoughtfully, it makes them feel heard and respected.