How have you seen telehealth and virtual care affect the admin side of the industry?

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Well, on the one hand, we are struggling to stay staffed because so many people are leaving or fed up with the way things have changed.

It added a lot of more work: long phone calls with the patient to walk them through step by step how to download an app on their device, how to click through the app and what to type just to log into their appointment.

75% of the patients don't even bother to read the handout that was sent to them in advance of their appointment because "I thought it would be easy" or "I didn't have time to read it" etc.

We're 2 years out since the rise of telehealth and a large percentage of my patients still don't know how to use Zoom...

Yes! Admin/Staff are having to change workflows in order to adopt virtual care

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