I believe customer service makes or breaks the deal with customers or patients. A smile goes a long way, on the phone or as customers or patients, Service.

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Good point. When I worked customer service over the phone, I was always told to put a smile on. That a smile on my face would come through in my voice.

Yes your smile can be heard, long long time ago. I worked for a phone company call center. And that what they told us too. And it can take a bad call to a better call.

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