I need to coach one of my reports (a project manager) on improving their client service: improving communications to them, developing relationships, etc. They've been in house up to now.

Any book, blogs, pieces of advice I can pass along to them?

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My leadership leans into the “Trusted Advisor” book and overarching theme that relationships matter. Start there.

Helpful book: “Connecting with Clients” by Paul Cowan

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