If you had a product leader of your team who had major gaps in understanding how your software worked, perhaps had only logged in once or twice, maybe couldn’t verbalize accurately what a feature does. Does that seem effective at an executive level? What sort of system understanding do you expect from you product execs?

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Definitely, I would expect them to be knowledgeable on the crux/soul of the product if not every feature.

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As a product leader I need to be able to understand how our systems work inside out and backwards, as well as communicate functionality to technical and non-technical groups. While I don’t know everything a software engineer knows, I do need to understand certain technical concepts and be able to articulate those. Yes, even at an executive level.

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Depends if that software/app/feature was within their scope. E.g. are you referring to an internal or B2B software product, and they focus on consumer facing products? Everyone can't know everything, even at the leadership level. And they shouldn't, esp if they've built a solid and trustworthy team.

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That sounds weird. Especially at the executive level. Like, how did they get to that point without actually having experience and knowledge of the product?

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Are they new to the company, product or the role itself?

It takes a good 2 plus years for me to really know the ins and outs of a product/service and to be able to intuitively speak for the product. It really depends on the complexity/scope of things but 1 yr is really
not enough.

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