It’s honestly wild how, as a hotel manager, you can bend over backward to resolve a guest’s complaint, offer upgrades, complimentary meals, you name it, and still end up getting blasted in reviews and social media rants because something wasn’t 110% perfect. It makes you feel like you shouldn't have gone out of your way for them in the first place. How do you deal with it usually?

Sometimes no amount of goodwill is enough for some guests. I remind myself that most reviews actually reflect their own mood, not my effort. I focus on the guests who appreciate us and let the rare unfair comments roll off, and I always keep my team's morale up, it matters more than a perfect rating.

Sadly, there’s not a whole lot you can do. The customer is probably thrilled They got all that stuff from you, but they know they can get more stuff from corporate by writing a bad review. Some people just love to scam. They don’t care who they hurt.

You just can’t please everyone no matter how hard you try! It’s not your fault!!

Bad reviews have just become part of life. We have to deal with them, and of course they're to be avoided if at all possible. All I can say is that service should be as good as possible all the time, and people shouldn't be worrying about what some review or social media rant might say. Some people are just wired to gripe about things, and when they blast out bitter reviews most people recognize that it says more about them than about the service they received.

It's the worst, thankfully our managers know what general google reviewers are like, and see how we bend over backward for them and get roasted anyways!

People would go to any lengths these days to blame other people. Let me tell you a secret, these same people would get these complimentary meals and compensations from hotel staff and would still call their bank to dispute the charge because “they were not happy" with the services. I mean you can not be rich in both ways. I love saying No to these people when they come with these complaints.

I think open reviews are amongst the worst things that have ever happened. They have even evolved now as a way to attack businesses that you don't agree with politically (even if you will NEVER interact with them, because they are on the other side of the country, or even world)

I blame US Bank, because that is where I first noticed it, and considered it "grade inflation". Rate our service. OK, three stars meant you did exactly what I expected. Four stars means you went above and beyond. Five stars means you gave me the best customer service, ever. Except they were FIRING people for not getting five stars,

My trick is, I sort by rating, then read the one star reviews. If I think they are ridiculous, I ignore them and will give my business to the establishment. Five stars are friends and other people who like them. The one stars will tell the actual story.

I've also used a bad review to get the attention of a business where I was mistreated and to get a response from management that didn't care when I was actually in the business.

Maybe you're bending in the wrong direction & for the "wrong people" & reasons...