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Hey Guys,
A samaritan is creating a dashboard for us to help understand the market standards for your skillset and help us to realize if we are underpaid!? And this helps us to negotiate as well
Share your responses here..
Suggestions are welcome.. Will update dashboard link in the below page itself ☺
Let's work together 😎
Please do share below links with your friends and besties from work and help them too...
https://docs.google.com/forms/d/e/1FAIpQLSdRBRC8b5J2DAPR33xmhnUxEX40UsPTvQVfN3r
Anyone know what these badges are?
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Yes I do. Pro-serve has been competing against our firm for work. And from what I've seen it has been a total bust.
They keep blundering deals, so I say competing lightly. I won't give specifics because to be frank, I don't want them to be successful.
But their attempts have slowed down our sales process, because now our clients are evaluating pro-serve as an option as well which makes things take longer and makes us have to put in a lot more time to continue winning the deals.
It has made things very tense between our firm and Salesforce. We used to have a great relationship with Salesforce and our firm is distancing themselves from bringing Salesforce into our sales pursuits because we don't want to have to compete against them for future deals.
This has to be hurting their product sales as they are missing out on a good deal of upsell opportunities because we are no longer bringing them along. And is definitely hurting their relationship with partners.
I wouldn't be surprised if Salesforce sees all of this and axes their professional services arm. It's not a great long term strategy. Consulting firms have been a huge marketing asset to them and they are losing that for some small margin implementation work. I can't imagine it's worth it.
TA1– I’ll be on your team any day! I appreciate someone who can provide accurate context and details!
That described, candidly, is bootleg.
It sounds like all the tumult over at SF has clearly stalled their operational efforts in creating a legitimate ProServ org. I was unaware how far from prime time readiness it was.
With that said I can empathize your all frustrations. We have partner products who pull this BS all the time— and it does little for justification if you have to explain to a manager why the pipeline is off.
There’s a lot of good people in SF PS, but generally have found their GTM and execution poor or average at best. There technical folk are good at advising but delivery not experienced enough to work with the complexity of enterprise clients orgs.
It’s definitely becoming an issue as we now have to minimise what we share with them as they have of recent, lifted content / process and also in some very shady moments have actually used our insights to pitch against us and other gsi’s.
PS needs a shake up in leadership and figure out there partnering strategy.
She still reports to BM….lol
I work for Proserv. There are lot of good experienced consultants but they have hired the worst people during pandemic who don’t know consulting and are not technically strong as well.
Agreed with this plus PS leadership is solely focused on sales and little understanding of professional services delivery. Most have no experience or interest in it. Many AEs have no clue about implementation and promises clients things that have no connection to reality. And delivering a project with inexperienced people like mentioned above is painful. During the pandemic we hired people who can't get the job done and at Salesforce it is impossible to get rid of them. PS has a long way to go to be mature in this.
Yea, PS has a GTM problem, a talent problem in that few consultants actually know how to consult/ think strategically, the entire operations needs a lift, and yea a lot of the leadership has got to go, starting at the top.
Start 👏 at 👏 the 👏 top 👏!! How did a leader with zero prior knowledge of customer success, advisory, implementation delivery, partner alliances, or services consulting in general become the top level owner of PS??? Sales experience is only a small part of the equation of running a consulting organization, CM.
With all that said and agreed
1. I am seeing more and more customers going for proserv. Not sure if that is their best cost option (BIG4 costlier and WITCH not capable)
2. It helps SF to gain Industry knowledge. Have seen them struggle to even understand the terminology in certain industries during client discussions
3. Have seen the SF management being aware of the issues around Sales wanting to push products that would lead to implementation failures (and I think this is the primary reason for failure along with improbable timelines). Some governance structure has been put in place (I heard starting this year)… but I allows margins for failures
There is definitely a talent or leadership problem there. They are squandering the opportunity to be considered for every implementation.