My restaurant switched us from a traditional tip system to a “service charge” model, and my income has been bouncing all over the place ever since. Has anyone actually come out making more under a service-fee setup??

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I’ve seen both outcomes. It depends heavily on how the house distributes charges and controls covers. Transparent policies usually help everyone; murky ones don’t.

When I use to work at a restaurant, this has always been our problem at our company. I wish they would set a reliable system in place so this wouldn’t happen so often. I feel like I am miss out of certain amount of money each week. I quit for this reason

What exactly is a service charge model? I guess I haven’t heard of that because my restaurant still does it the old-school way. Based on what you’re saying, I don’t think I would like it.

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