One of the longest calls I ever had was with an elderly lady who needed help setting up her online banking app.I had to walk her through everything like how to download the app, set up her password.

What made it harder was that she kept crying in between about other things going on in her life. I honestly felt so bad for her, so I tried to explain step by step.

By the time we finally got it working, it had been 3 hours and I was emotionally and mentally wiped out!

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When it comes to the seniors and technology they get overwhelmed fast they also assume we as younger people can fix their issues with bare minimum information. I’m glad you were able to help her and get through the call. You are amazing

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No problem I work with a lot of seniors so trust me I know

Rapid changes in technology have left many people behind in a cruel way, especially the elderly. That poor woman. I bet she was so grateful for your help. I have been in similar positions myself and I know how emotionally draining it can be.

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You’re so right, tech moves way too fast sometimes. It really can be draining, but knowing I helped her makes it worth it.

Praise God for what you did you Helped her. That is what Customer Service is ALL ABOUT💕💕💕I don’t know you but Thank You for going OVER AND ABOVE💎Take yourself to get a message and pedicure! Job WELL DONE⭐️⭐️⭐️⭐️⭐️

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Aww thank you so much 💕 that honestly means a lot.

Yeah, it's crazy how things go from helping a customer with a work problem to being an unofficial therapist. It's a little bit overwhelming sometimes, the kind of things that people tell me out of nowhere.

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Oh my gosh, yes! Sometimes I feel like half the job is being a therapist too 😂. People really do open up out of nowhere.

I am sorry for that, but 3 3-hour calls? Is that allowed? You were very nice for doing that, I hope they see that.

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Haha yeah, it was a bit much, but I just wanted to make sure she felt supported. Hopefully it showed!

Wow, that must’ve been draining. Good on you for sticking it out though—sometimes the patience matters more than the actual fix.

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It definitely was draining, but hearing her relief at the end made it worth it. Thanks for saying that!

Hi Please how can i do this work help me guys

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