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I had one customer who was on the phone while checking her items out I tried being nice as much as I could she was very very rude she got mad bc I forgot to put her email in and she got in the middle of the transaction and was like I don’t want none of this and was harsh to almost had me in tears and another thing I was taking the security tags off that takes time to she was just rude to me it was uncalled for she thought I didn’t know how to do my freaking job I’d love to see her get behind the desk here and do what I do without any complications and not needing no help I sure wouldn’t help her after what she did to me
If you are unable for whatever reason to assist a customer that is requiring more than you're able to do either ask for back up if the manager refuses to see or direct them to someone more apt to help them better. I've seen as a shopper on the express line an underage girl trying to buy liquor from a senior citizen as cashier tearing into that poor old female cashier with every possible personal attack imaginable, what shocked me most of all was every customer behind me on line was laughing uproariously instead of as a humane group pulling than spoiled wanting to drink brat off the line. You think you've seen it all or will witness it you won't.
That poor older cashier was in tears as others still on line laughed she finally had to be physically comforted by another cashier
Her 'transgression" was for merely obeying
The law for not selling liquor to what was clearly an underaged brat
Pro
There is a school of thought that EVERYONE should have to work in customer service or as wait staff, sort of like a National Service. Except it would probably work as well as all other drafts/service reqirements have worked.
Still, nice to think about.
Hello everyone, please reach out if you have any questions about Loss Prevention Management. I worked in the industry for 46 years before retiring. Good luck.
Conversation Starter
I agree! Nobody is ever just like that. They aren’t happy with something in their lives and they take it out on anyone. That wasn’t a big enough issue to file a complaint.
A lot of guests that are checking in do not want to wait for a new employee, of which in some situations I happen to agree. Although there should always be an experienced agent to assist.
Try guests wanting to go to a new employee
In hopes of getting what a more seasoned employee knows better not just from experience but of what is going on that new employee doesn't
People know who they can go after in life , be it a
Customer watching or a supervisor testing a new
Employee whereas they never would ask if such things of those they ",like" or would never be or are afraid to ask. You take the good with the bad or find something that doesn't involve working with the public.
Pro
I can feel what you have been thru. It is my daily life these days working as front line agent.
Im very sorry for what you've gone through. Clearly this is traumatizing and probably makes you not wanna leave the house, and you shouldn't feel this way, it truly is a dangerous world out there. But I hope you're safe and happy
It works both ways, you don't know what that poor customer is going through either. Maybe they have but one leg and can't without immense discomfort walk or climb stairs. Not until you are on the other side do you fully realize what it feels like to be looked up and down or countless other less than professional acts . Take a breath before answering the phone, walk to see as you start your shift if anything that is obviously out of order but you were never told of so you know what and where things are.
It wasn't on the phone, they had both legs are could walk fine, they were just pussed with the fact that I was new and wasn't trained properly. People can be rude, I get it but it doesn't gurt to be nice, especially when the person just started
When people here ask others here to please be nice
Or understanding for whatever reason
I honestly think you are using this as the wrong forum because this doesn't seem to be it. I'm new to this forum and I sadly see the common thread amongst not all but many here. The frustration, the pain-
The not understanding. I myself am still learning and hope to always as well as find new more efficient ways to do as well as perform my job
It's fine to be confused, or notnundersrand how to fully use Glassdoor. But my understanding is, especially in this part of the forum which is crazy karens or 'Kevins in this case, you write about a crazy time that an entitled person made your job more difficult for you than needed to be, and others come and share their expiriences or opinions, while you opinions are valued. Don't tell someone how they should or should not post or tell them that their expirience isn't "it", it doesn't kill you to just click away if you don't agree or like the post, or just be nice.
I meant from what I see here you are asking the wrong people to be nice. You are going to ask people that by nature aren't nice to be nice? THAT is what I meant. Same principle as telling an irrational acting person to calm down instead of saying if they don't you won't be able to help them since they aren't hearing what you are trying to say repeatedly.
I'm not remotely saying no one here isn't entitled to feel as they do. But if you as say a manager is being punched in the face and by a female customer then obviously someone needs to change their approach doesn't one? Has anyone here tried explaining in a clear concise firm manner to a customer with no tears shakes or respect what is why the situation is the way it is and what you are trying to do to alleviate it? Nothing in life is one sided. We all need to take responsibility for our parts in the story we are leaving here. Don't lie to a customer refer them to a manager if you're unwilling unable or aren't being paid enough to deal with what is before you . If that is your job and you don't like working under those circumstances then change your vocation so others don't have to spend more time in line having to also be subjected to what you should be able as a professional to deal with, or waiting on the phone for a customer service rep that likes helping people and wants to. Know your limits so you don't experience burn out. I'm only saying what I am to offer another perspective and not to say what we in customer service experience every moment of every working day.