The AI chatbot on my bank's website is so advanced now that it can answer most questions without me needing a human. I honestly prefer it to human customer service since it's faster, more accurate, no attitude. But what happens to all those customer service jobs? Are we creating a better service at the cost of human livelihoods? How do we expect those individuals to upskill?

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I'd be curious to read up about that sort of thing. My assumption is that the vast majority of customer service issues fall into the category of being pretty routine. So it's just a fact that paying a person to handle those may be phased out in time. Some human involvement will always be necessary for things requiring actual judgment, so that part of customer service will probably survive.

Some human interaction/involvement will always be necessary but the number of humans required will likely be cut down drastically

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