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This is such a hard one, and I'm a bit embarrassed to say I still have yet to figure this out perfectly after 15 years. I've tried being the friend, being a supporter, being the idea pusher... at the end of the day, every employee is coming to the team with a different background and a different level of comfort. I think trying to make individual connections based on each employee's personality is the best route I have personally discovered.
Rising Star
Absolutely. Thanks for your honesty. It’s so true that there’s no one-size-fits-all approach, and meeting people where they are makes all the difference. I really like your point about tailoring connections to each person.
It's about setting the example. I make a habit of sharing my own mistakes and lessons learned, which encourages my team to do the same. I also act on feedback, so they see it’s valued. One thing I learned the hard way is that asking for honesty without support can backfire. You need to create a space where mistakes are viewed as growth opportunities, not risks.
Rising Star
Agreed! I especially relate to your point about honesty needing support; without that safety net, it can shut people down instead of opening them up.
I think all of this is good, another part of it is building that trust in order to feel safe. I won’t feel safe and comfortable until I know I can trust you. Another commenter is correct in that the way this is achieved will be different for everyone.
Rising Star
Completely agree that trust really is the foundation. Without it, no amount of encouragement will make people feel truly safe to speak up. And yes, building that trust looks different for everyone.
You can't just "teach" it or talk about it. It is showing and building trust. A leader is on a pedestal whether they want to be or not. Treating everyone fairly, admiting to mistakes, having the tough conversations, being transparent etc. It takes all of that and time to have a place that is truly safe. And unfortunately when a new person joins a team, it starts all over.
Rising Star
Absolutely - trust is built over time through consistent actions, not just words. And you're right, every new team member resets the dynamic, so it’s an ongoing effort!
I think psychological safety starts with body language, actions, and how you make jokes. Do you make light or look bored/angry/annoyed when team members are trying to be vulnerable? Do you make jokes about team members when you don’t think they’re listening? Do you validate them when they share something sensitive with you?
Words are great and all, but if you’re not putting off a kind and non-judgmental vibe, people will sense that and not feel psychologically safe.
Rising Star
Totally agree - actions and tone often speak louder than words. It’s the small, everyday behaviors that really build or break psychological safety.