Today I was dealing with a difficult situation with a client not providing me with certain documentation that is required for them to be approved, they were being difficult, rude and undermined my job, saying “you’re just admin what would you know”. My overhead director stepped in and backed me up throughout and agreed with what I needed from the client which then the client managed to get it sorted instantly.
Has anyone else ever had a similar situation and been so grateful for management?

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That's awesome of your director! I wish I was that lucky. Mine would just call me into his office and ask what I did to ruffle a client's feathers. Management can make or break the environment, especially when rude clients are involved.

Oh wow that sounds horrible. I really struggle to keep my cool in those sorts of situations. Maybe the hear is getting to people as well. Glad your manager was so supportive! Good to have people that can have your back in such a stressful situation.

Wild how quickly people cooperate when someone "more senior" says the same thing.

I have been told how I should have handled differently in a few situations. I appreciate the feedback.

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