Under the general topic of Start Right / Finish Right, aka fire-prevention to avoid fire-fighting, I'm Interested in hearing about experiences and approaches for the period before kicking off a large project - including, but not limited to:

- is pre-kick period listed as an activity/deliverable in the SOW and billable?

- documents exchanged w/clients?

- internal briefing process & docs that are operationally-oriented?

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Need some suggestion
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