We recently lost our customs brokerage firm because they didn't want to renew their contract. Any recommendations would be appreciated.

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There are a lot of reasons firms don't want to renew their contracts but I've typically found them to be solvable. Hopefully someone can help out with some recommendations but what I would say is maybe do a post mortem on what went wrong, and perhaps even find out from the firm what their concerns were. If you can fix them, it's potentially possible to win them back.

Why is that so? I think you have to know first the reason why they no longer want to renew their contract. It will become easier on your part to find a solution.

I wonder what's the reason behind that decision. Did you ask them? I suggest you find out first what prompted them to make this decision.

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