Working as a call centre agent means dealing with all kinds of personalities. Just yesterday, a caller opened with, “Are you male or female?” completely irrelevant to his actual concern. When I asked for his name, he said he used to say Donald Trump, but stopped because people reacted oddly. Then, instead of stating his issue, he played the name game, guessing what mine might be similar to. I kept thinking, Sir, what did you even call about? What a call!

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Wow, that sounds like quite the rollercoaster of a call! Some people really know how to test your patience—but you handled it like a pro!

You’re right. Working as a customer service agent tests your patience every single day. Sometimes, I really don’t understand why people choose to act the way they do.

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