Yesterday at the warehouse, a customer stormed in demanding a “missing pallet.” After ten minutes of searching, I found it—still on his truck from yesterday’s pickup. I showed him the GPS scan, and he blinked, dead serious, and said, “Well… it didn’t feel like it was there.” I didn’t even know how to respond to that level of confidence. Ever had a customer so sure they were right, you started doubting your own reality?

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A lot of customers tend to come in hot, that’s for sure. Weird things happen, so I will usually give the benefit of the doubt. Sometimes the plain answer is that they were wrong and you were right.

smart

Totally. Most of the time, people just want to vent, and giving them a little patience goes a long way. But yeah, every now and then, you just have to gently tell them the truth—they weren’t right this time.

Wow! That was an another level of confidence. When people figure out they were wrong, they actually feel embarrassed but they don't have guts to accept that. So, they try to cover that up and find a way to put the blame on the next person.

Exactly! It’s like watching someone do mental gymnastics just to avoid saying “I was wrong.” The creativity is impressive…just frustrating when it lands on someone else.

What a gaslighter 😆

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