A guest snapped at me today over something completely out of my control. I stayed polite, smiled, and fixed it — then went to the back and just stood there for a minute. How do you release the frustration without carrying it into the next interaction?

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Sometimes, you just have to walk away from the situation and just breathe. It sounds like you handled this situation like a pro. Good for you!

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I do my best but I don’t always feel great at the end. It takes a lot out of you.

Usually for me this happens while in the queue and the next person comes up and talks about the previous interaction. Makes me feel better about it.

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Oh yes I love when a new, reasonable human brings me back to center 🙏🏼

Usually it’s just a breath and then fake it til I make it…at least until I have a moment to step off and actually breathe

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Man, the times I’ve had to fake it. I wish we had a panic button so we could have a colleague cover for us while we recover haha

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