Anyone familiar with the "Intermediate Retirement Income Specialist" role at USAA? What's a day look like? Culture? Salary posted has a wide range, why is that?

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In general, I would stay away from USAA. They typically hire a ton of people at once, then have massive layoffs, usually 300-400 people at a time. So you'll never really feel secure at the company.
This is speaking as someone who lives about 10 minutes from the headquarters and knows a ton of people who have worked there

I agree with the above. The company is not what it once was and has gotten away from being a member/ employee focused one. They have quietly laid off at least 400-500 people so far in 2025, but they do them in groups of about 20-25 per week or two so it doesn't necessarily "make the news". Employee satisfaction has been in the low 30's for well over a year and the Board and CEO pretty much have ignored it. With regard to the salary range, they will not go much above the lower end of what they advertise no matter how much you try to negotiate.

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