As an insurance manager, I’m constantly juggling how to keep our policies competitive and appealing to customers, and also managing risk to avoid big claim losses. Just last month, we faced a tricky situation where offering a popular coverage option led to higher-than-expected claims. How are you all finding that sweet spot between risk management and customer satisfaction?

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From what I’ve seen, it helps to keep close communication between underwriting and customer teams, and regularly review claims trends to tweak policies proactively. It’s not perfect, but staying flexible and data-driven seems key.

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