Best managerial practice to solve serious team conflicts?

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One on one chats with the troublemakers

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Correct on the above. I don't have "all" the facts, but having separate closed door 1-on-1s with the aforementioned parties seems to be the way to go. Document the meetings with the team members responsible in the event that the problem persists, and in the event that you may have to escalate.

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And in person. No phone or keyboard to hide behind

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#offtopic yet important👍
Guys we are seeing bigger issues like
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Thoughts?

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