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Highlights/LOL: having an elderly customer compliment my hair. This was a highlight because it was sweet of her and she was very earnest, and an LOL moment because there is absolutely nothing special about my hair and I badly need a haircut. Lowlight: a customer paying for an $8 purchase in grimy change.
I had this heartwarming moment when a customer told me I had the best customer service they’d ever experienced. I wasn’t expecting it at all, but it really made me feel good about what I do.
A customer was mad at me because they said that their fertilizer smelled bad and thought we gave them expired fertilizer. If you know you know.