Do you ever feel frustrated with coworkers whose half-done work puts you in tough situations? Today, a customer called upset because her card was canceled two days ago. She said a previous agent promised, swore even that she’d get a new card in three days. It didn’t happen, and now she’s leaving for vacation without it. She kept repeating what the last person said, and honestly, I wanted to scream at whoever made that promise as we’re told every day not to do that.

like
Posting as :
works at
You are currently posting as works at

I feel this deeply. It’s hard to stay calm when someone else’s shortcut creates real pain for a customer. I’d push for a written “no promise” script and flag that incident to your manager. What’s stopping your team from holding that line?

like

I wish our company had a proper policy to hold people accountable for their mistakes. Instead, the focus is always on just apologizing and stating the next steps. Unfortunately, that approach doesn’t address the full issue or lead to real solutions.

There's a reason it's UNDERpromise and OVERdeliver, and not the other way around.

True indeed

Related Posts

Hi folks,

I have been selected for the role of Senior business analyst and below is the salary Structure. Please guide me on how much more I should ask for?

YOE- around 4 years
Current CTC- 4.5L considering variables

Post Photo
like

How is the ABSA project in LTI for java developer.?

like

I have been promised a promotion three times now, but when the time comes, I'm told I'm not there yet. Why promise something if you clearly don't want to execute it?

like

McKinsey & Company Where do you guys buy your work shirts/pants? Are lululemon pants fine? Any suggestions on shirts? McKinsey & Company

like

Any PR professionals here up for a quick chat?

like

Can someone refer me in flipkart
I have got job id matching my current role

Sharks Plz suggest which to go for better growth and experience.
KPMG In. vs Aujus vs Paytm vs Upstox vs Eaton vs LRN vs Honeywell

Cyber Security and 1yr experience

like

Hi Fishes,

Does Deloitte send starting kit with their goodies? Lately, I've been seeing a lot of these posts on LinkedIn and wondering if they send it to all new joiners or is random.

like

Need 11 likes to unlock my DM. Please help!

like

Do you have to tell your employer if doing a couple of hours a week of consulting on the side? ( Idon’t work in consulting anymore but wondering what people’s experiences are). Would they find out, eg if my tax code changed?

Can someone refer me in Wipro for AWS Devops role Yoe- 3.9Wipro

like

Bain & Company For those working in industry, how much jump would you realistically expect when moving to an MBB?

McKinsey & Company
Boston Consulting Group
Bain & Company
SAP
Microsoft
IBM

Anyone from the McKinsey Los Angeles office willing to refer me and help with a couple of case prep and possibly fixing my resume?

1yr Accenture
8 yrs Oil and Gas Engineering and project controls
MBA from Texas A&M

I will buy you a tomahawk steak covered in gold or a dope surfboard if I get hired!

Hours aren’t very busy for bankruptcy group at my firm. Seems like we’re waiting for a surge of some sort. A lot of advisory questions at the partner level but not coming down so quick. Anyone else?

like

Amazon I am looking for a referral to Amazon. I have an MBA, been working in marketing at another tech company for 6 years. Looking to get in at amazon.

like

When (if ever) did you start seeing your drill instructor as a real person who felt compassion for the recruits?

like

Got asked out on a date. After I agreed he ghosted. It’s been 3 weeks and he just texted “Hey, sorry for the delay. I’m down to hang out anytime.” Is it even worth replying?

funny

Happy Republic Day 😊

Post Photo
likeuplifting

And Coronavirus also......geez. 🤦‍♀️

Post Photo
likefunny

Additional Posts in Crazy Customer Stories

Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

funnylike

I had customers tell me how amazing the salads I make for them. It’s great that I can make salads that good!

like

Hi how much does a florist get paid per hour? Thanks

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal