Gripe in here about Legal Assistants (more in comments)

likehelpful
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I was a legal assistant for four years before going to law school. For the most part, if your LA is very good- they won’t last long because they have higher aspirations. The key is to delegate to them both what they can handle and what is really not worth your time, e.g. Mail sorting, filing, phones, client contact (setting up meetings, conveying messages, answering phones), copying, collating, administrative work.

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Senior attorneys and Partners—please take note of this thread. Hiring good support staff is a great way to retain younger attorneys.

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I am sick of the excuses from higher-ups in this respect as well. If a firm is a top firm with a high standard of work product, and especially if you are hard on your associates, you need to apply the same standard to your support staff. Otherwise it makes you look like a hypocrite and erodes trust.

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My firm is full of legal assistants in their late 40s to early 50s, who lack anything beyond basic computer skills, often have trouble eFiling, and generally spend more time asking me questions that I have answered before than they do doing the tasks. As a young associate I have many time typed my own cover letter because it took me 4 minutes, and just tacked that 0.1 on to my entry for drafting the motion, for example. Whenever we have office attorney meetings we always gripe about legal staff, but the attitude is “it’s hard to find good help.” Ok, maybe, but let’s find people who don’t serve QVC.com all day.

Anyone else in the same boat?

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Wow. Where can I get a job like that?

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Despite tipping mine $50 for Christmas, I’m still not sure what she actually does besides pass me office supplies from the cabinet behind her desk

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I laughed so hard.

-booked the wrong dates for a flight to a mediation that my wife luckily caught in time to avert disaster
-sent repetitive annoying emails to a mediator’s assistant and ticked off partner
-sent an email attaching a letter we drafted literally just attaching the letter. No subject or body of the email.
-surfs internet all day
-makes binders without tabs
-doesn’t know how to e-file at all

I just can’t

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Pay must be abysmal.

The legal assistants at my firm are horrendous and have caused no end of pain and suffering for associates- failing to calendar deadlines, failing to give motion papers to appropriate attorneys, bungling e-filings etc. the problem is the vast majority have worked for partners for 10 plus years and feel that they are untouchable

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Agree. Ours have definitely lost their fastball over the years, but have been working with partners for 15 years.

Imagine not being in big law and not having a legal assistant at all

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I have an assistant that handles mail, client contact and intakes. She won’t graduate to calendaring and electronic filing until I trust she won’t make me commit malpractice

I had started at a new firm and was assigned a secretary who attempted to hand me back a letter drafted by hand/other hand filled templates stating that the other attorneys type their own work. Shocking.

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A5: that's horribly inefficient sounds like it's costing your firm a ton of money if you're 2 hours is typical.

I log as I go from my desktop or a mobile app. At the end of the month I get a print out of all my entries to mark any changes or edits and return to our billing dept. To correct before the bill goes out. Our partners get the same drafts and can make changes if necessary.

I have an assistant who constantly says “I know this is how we do things here, but when I worked at [insert firm], we did it like this...” but it’s never anything useful.

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This was the exact same situation at my old firm and part of the reason why I left. At my new place, I’m way more productive and billing more instead of “assisting” the legal assistants, fixing their computers, etc

likefunny

Paralegal didn’t catch the insufficient document discovery prior to plaintiff’s deposition.

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Yea paralegal v. Assistant.

I worked at a firm which hired young graduates as legal assistants. I noticed that the best and brightest ones were the most unhappy because the work was boring and they generally struggle with subordination.

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I have never felt more seen.

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I’m angry that I don’t have one. How dare they.

Not legal assistant, but secretary in my office constantly gossips, makes rude comments, and is on FB all day. She will take messages and copy down the wrong phone number and will tell me when I need to brush my hair and put lipstick on. The kicker is, the partner of the firm thinks she is the best thing since sliced bread because she has referred us significant clients.

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