Has anyone ever come across language barrier issues between staff or external customers you have to deal with?
I had to deal with this man today who was Romanian and didn’t speak barely any English and struggled to understand a lot of what I was saying, so it was very difficult to navigate the conversation.
It made me realise how do other people come across these challenges?

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I've faced these situations in the past with both coworkers and clients. It's so important to listen as intently as possible, repeat back what you thought you heard, and take the extra time to confirm you're both on the same page. Also don't be afraid to recruit help if needed. My coworker is amazing at understanding heavy accents and I love her for it.

Yeah that’s exactly what I was trying on this occasion but we both really struggled to understand one another it was proper hard to navigate anything! I have a coworker that’s the same and I’m so greatful for him to step in and help out…. What would we do without them aye!

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