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You should be using one of the property tax protest lawyers. Doing it on your own will likely not present significant savings
I've done in person myself (I wore business casual, to answer your question directly), online myself and via a law firm. It's all been about equal in my experience, but they had access to more data than I did (e.g. comps).
I don't really have a huge preference for any of them, but not needing to do anything myself is a perk
I used ownwell this year and it was a 10 out of 10 experience. They charge 25% on actual tax savings. Some others charge up to 50% and even charge on savings on market value even if it doesn't affect appraised, so watch that. They got a bigger discount than I was able to get. I was happy to pay them $200ish and save almost $1k in taxes. Process was super quick and it's all online with transparent updates about where they are in the process