Has anyone here used a vendor that can’t honor deletion requests? What do you do in that circumstance?

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Seems like that should be an issue that would have a very applicable clause to point to in the vendor contract. What’s the contract say?

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Same Q as SA1 - what’s the contract say in terms of honoring requests. Haven’t run into this before

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What is the vendor’s basis for not honoring the requests?

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That it will break The functionality

F

The contract doesn't have terms relating to this??

We haven’t onboarded the vendor yet but the functionality can’t allow for uploaded information (training videos) to be deleted from their servers. The data from our accounts can be deleted but it will live forever on the vendors servers.

I’d find another vendor. Like D1 said above, if there’s no mechanism/process in place - that’s a huge nightmare

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Deletions are negotiated; always.

From a compliance standpoint if they need further holds due to other laws etc we usually consider them to be similar to legal holds and therefor admissible.

There’s gotta be a reason.

I’d also add some clauses on AI training; ie if used, we need their DPIA too for records/eval.

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