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I feel you. When I face this situation, I try to be understanding and acknowledge the worker's concerns. I also try to explain the situation honestly, and offer to help them find alternative solutions if possible.
What kind of supplies?
Rising Star
Transparency and communication always helps. Let them know of how you’re going to bat for them and have escalated situation with key stakeholders/suppliers and are working on a fix. Update them proactively vs waiting for them to come to you.
Are you in a position to bring in new suppliers into the mix or are you facilitating the fulfillment? If not you could start a project to identify materials where you have a limited supplier base (1 supplier) and discuss possibly finding an alternate supplier when company is in a pinch. Knowing vulnerable sourcing Opportunities can allow for a proactive approach.