He’s all - staying in a city in Europe where the nicest hotels are LHW and GHA affiliated properties.

Stayed at a LHW property and was denied upgrade, free breakfast, etc. benefits because „my corporate rate was already that low“.

Head of front desk didn’t budge, when I told them that I’ll be there Sun-Thu for the next 2 months.

Any idea on how to deal with this?

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Okay you need to speak to the manager. Also whoever gave the corporate rate would be disgusted and will probably upgrade you just to say sorry. I work with hotels all the time in Europe and behind and get upgrades etc for loyalty. Front desk have no power so bypass them!

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Besides speaking directly to management, you could also email corporate about your experience, especially since it sounds like they disregarded your status. Outside of the US, they are typically better about that, so this is surprising.

Hope that helps and it's resolved soon!

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