Hi! I’m a Customer Success Manager with 12+ years in IT, blending tech expertise and client-first strategy. At Roam Mobility (Echo Analytics), I’ve driven revenue growth, built CS strategies, and improved onboarding. Skilled in HubSpot, Gong, and SLAs. Open to new opportunities—happy to connect or be referred!

Any associates with around 1.5 recently switched from ZS to Novartis? I want to know how much is NOVARTIS offering? I have in hand 9LPA in ZS How much can I expect?
Thanks NOVARTIS ZS Associates

Did anyone attend L3 round in State Street. How this round is going to be?

Anyone in the Chicago area looking for an admin role? If so, send me a message & I’ll send you the link to a req that is open on my team.

What is the role of Relationship Banking Manager.

One of the reasons I want to transition from industry to consulting (tier 1) is that I get frustrated when I have to collaborate with mediocre people. My assumption is that Tier 1 consulting firms hire really sharp people and if I can get in, I’ll be collaborating with folks on top of their game (not expecting much from clients). I’m aware there are personal aspects I need to work on like my mindset, patience etc etc, but I just get so frustrated with blatant stupidity.

A patient of mine essentially asked me to fraudulently bill his insurance the other day. My response was records can be audited at anytime which could result in my license being put at risk. He asked me how many times has that happened? I was like that doesn’t matter. I spent way too much time, money and effort to get to where I am.

MAL 🐠: do you get to do creative work for apple? or just beautiful product shots?

What does chief talent managers make at agencies? Just curious.

How do you handle people’s kids showing up on video meetings? Screaming, kicking, hamming it up, (wasting time.) Everyone else is coo-ing…I’m not a kids person. Heard a technique which is to drop off the call bc you “assume the call is over” (which seems like a great way to get fired especially if it’s a way higher up’s kids - plus it feels rather passive aggressive.) Thoughts?

Verizon or new T-Mobile+sprint

What's the shiny new toy you're impressing clients with this month?

Hello everyone,
Is there someone expert in Google Analytics 4 and App tracking? I would like to discuss about the possible KPIs and info you can get after the RGPD implementation.
Thank you,
Annalisa

Just found out that end of the year I will be promoted from analyst directly to VP and since it’s such a large jump I’ll be the lowest paid VP in asset management at only $135k TC. Should I stay it out and wait for TC to align or take the promotion and jump ship bc I will likely get paid more elsewhere given how recruiters/other companies eat up hiring recently promoted ppl from other firms?

Hi, what's the current notice period in Opentext? I couldn't find that in offer letter.

Been doing my job for 6 years now and I am roughly paid 10k less than my coworkers for the same work even the new hires are paid better than me. What can I do?

Trying to come up with some project work for my University Sourcers to complete that will benefit my team. Their most recent ask was to generate a list of universities in each state that we source from within iCIMS. What other projects have you found to be beneficial to enhance recruiting efforts?

Hey folks,

I am having approx 9 years of experience in sales and key account management. Now I want to upscale my skills to grow financially and vertically in my career and want to learn new things which can help me in this.
Having sound knowledge of IT things. which course or area of learning i have to target which compliment my previous experience also.

I have in mind like Marketing strategy and analytics, Customer success in cloud.

Request Your suggestions on this.

Shoot off your learning as a CSM in one liner on bringing more value to your customers.

How should I prepare for Customer Success Manager ? Please suggest..

Is there any company which has repository of Strategy and KPIs.

Welcome to all the success managers who are disrupting the client handling dynamics into a more meaningful and productive way. This platform helps all of us to share our thoughts, adds value to our professional growth and also to know the best practices followed across the companies. Cheers to all of us..

Any guidance or suggestions for a person looking to move into full fledged CSM role from a support/retention background ?

Hi fishes, let me know if I switch from matchmovepay to PayPal will it be good step to switch within 1 Yr 2 months? as I got an offer from PayPal with a package 2x than my current, domain Business ops

Are there any CSMs here that work at Lacework? Or know the salary they offer?

Why is it so challenging for businesses to continue work from home in spite of better productivity than WFO... trying to understand plausible reasons why there is so much of insist on WFO...??

Hello everyone! I have 6 years exp in technical support and 5 years in Key Account Management in domains and web hosting. I'm looking for suggestions and openings to keep my career going. If anyone has any opportunities please share.

Hello all,
Looking for refferal for 2 roles in a good company.
1. Customer success engineer - cloud
2. Technical account manager - cloud

Yoe: 2
have various cloud certifications.

Please do let me know if there are any openings.

Dear CSMs,

Greetings!
I am a MBA(Marketing & Sales) and B.E (Computer science) graduate with 12 years of experience in customer success roles.
What are the best certifications to pursue which will help grow in this field?

Looking for a referral in Adobe

What is your opinion on CSM Vs Account Management role?