Any guidance or suggestions for a person looking to move into full fledged CSM role from a support/retention background ?

like
Posting as :
works at
You are currently posting as works at

Highlight the jobs related to retention that you have handled on your resume.It can increase your chances of being short listed. Additionally,be prepared to explain the reason for the career transition. All the best!

Related Posts

When are you looking to exit, and how much time per day (or week) do you spend on the job hunt now?

like

Anyone get a Job at Visa Via a referral talent community interview? What was that process like ?

like

Anyone willing to send a referral for Deloitte? I’m looking for HCM consultant roles. Thank you.

like
like
like

Does anyone know what the referral bonuses are at Forvis?

Copywriter with serious imposter syndrome at new job! How do senior writers up their game? Was in-house 1.5 years and underpaid in NYC. With only previous freelance experience (and nonprofit and grant writing before that) figured I had to slog through it for years. Cut to now, 6 months into a new copywriting role at huge tech company. My salary almost quintupled overnight. I think I’m doing great, but that depends on the day and who I work with (no other writers by the way).

likeuplifting

I'm new to Fishbowl so please excuse me if I am in the wrong thread to post my job opportunity. I have a 6 month contract to hire, potential, with a major FinTech company looking for a Seasoned Software Engineer (Tech stack: Java, API, AWS, Spring Boot, React or Angular). Client is hiring in the following cities SF (CA), Scottsdale (AZ) and Chicago (IL). Pretty much remote but would need to go onsite when requested.

like

Has anyone here done the part-time McCombs program in Dallas? Considering it, but wondering about the ROI. Definitely not interested in a full time role and based in Dallas. Is SMU worth considering?

like

I have an offer as Technical Manager in Mindtree India . I have about 14 years of experience in Java application development and mentoring and team leading. They said it is an onsite role with Mindtree Germany . My India salary is decent as per Indian market standards.Any idea how much will they offer me as Germany salary for the onsite role? Or how much I can ask?

like

Recently got a job offer from Wells Fargo wealth & investment management (WIM) starting 60k in Charlotte NC. The position sounds appealing coming out of college but my friends doing the risk program are getting 72k compensation. I feel that the offer is on the low end? Anyone have any thoughts and guidance? What the exit opportunities look like etc!

like

I’m currently moving to phoenix soon are there any good dispensaries in the area that are hiring? I’m looking for calm environments that aren’t overstimulating because I’m autistic and must work places are ableist

like

Hospice Social Worker here in Portland OR.. I took my current position in May at $38 an hour. It's the highest they said they could pay me knowing it's way less than other agencies in our area, but I took it because my caseload is small (part time 3 days a week with about 14 patients). BUT the cost of living keeps getting higher 🥴 What are others making in this field in metro areas?

like

Anyone from j&j ? Need referral help thanks..

like

Impetus technologies inc
Does anyone want a referral for impetus?

Skills: Big data, Python, Java, Spark, Kafka, Hive
Position: Big data lead/ engineer/ architect

Also opportunities open for Full stack, front end(react/angular) developers & QA engineer/leads,
DM me for a referral request.

like

Hi fishes, i am currently working in cloud strategy domain and looking to move from Consulting to Industry. I don't have hands on cloud delivery experience hence unable to follow the cloud engineering track. Please suggest what could be some exit opportunities for me.
YOE: 3 post MBA
Total: 4

like

I’m in an internal non consulting technology role at Accenture. Am I still considered over represented and compete with other consultants for MBA? Do I have higher or lower chance than consultants?

like

I have been at my company for 3.5 years. One year ago (2.5 years into my employment with them) they re-leveled everyone and I was bumped to an entry level position on the terms that they changed my job title when they re-leveled, so “technically” I am at the early stages of my new title. Even though the job duties did not really change.
I’m not sure the best way to approach this. Has anyone else had a similar experience or know how I should advocate for myself?

like

Frustrated by EOY evaluations and lack of transparency from my manager. I was told when I started a new role in September that my metrics from these first months would not play a role in my raise. When following up with my manager about why my raise was 20k less than my colleague they told me it was completely based on my metrics when I know it’s based on having started in a different department. My metrics are the same as theirs and I do more above & beyond work. Do I stay?

Currently at a top restructuring / turnaround firm in the Middle East, though in their strategy consulting arm, which would be Tier 2/3 - looking to see if a move to their restructuring side would be a better option for me
Anyone currently in restructuring / who moved from strategy to restructuring who I can speak with ?
Regarding questions concerning type of work, work life balance, compensation, b-school options, exit opportunities
Any leads would be appreciated, thanks !!

like

More Posts

Is Microsoft laying off in india?
Is new joining happening it Noida location?

Microsoft

So I’ve been talking to this guy I met online for about a week. We’ve talked on the phone twice and both conversations were great. We’ve also been texting everyday. I noticed that he kinda sucks at texting. He doesn’t ask good questions or seem to know how to keep the conversation going. I’ve tried to think about whether it’s because he’s just not interested or just simply sucks at texting and I really think it’s the latter but I’m open to what you guys might think. (Cont in comments).

like

I’m starting to think there is a very dark side to marketing. My whole job is basically manipulating people into spending money, often money they can’t afford. I’m really starting to question my career.

like

I am making 103k in NYC with 5 years of experience. Do you think that's fair?

like

I can’t take anymore Friday’s off to interview...

likesmart

What is entry level salary range for Big 4 tech consulting analysts in Dallas?

like

Do all of you really make this much money? I feel like I need to catch up with you all and I am making a very large amount of money for my experience

Anyone here interested in starting a film making club? I know we don't get a ton of free time, but can take out 4-6 hrs on weekends. Does anyone know if such group exists and is open to beginners?

like

With 5 years of pre-MBA experience (not consulting) and 4 years of post-MBA work, how many years of experience you tell recruiters?
A) 4 years post-MBA
B) 9 years (total work)
C) 11 years (since undergraduate degree)

like

M1 comp in EY FAAS? Afraid I’m being lowballed. HCOL (NY, SF Bay Area)

funnylike

I'm considering 2 new opportunities:
1) doing same/similar thing but at new exciting vibrant start-up. maybe there is future potential growth?

2) join ex-boss leading a team, more leadership but at established company?

like

How do i strategically plan my exit? Have tons of technical skills and experience? Have been applying like crazy, but have not heard back from any companies yet.

like

Anybody have an intense 30 day workout plan?

like

I don’t want unity with white supremacists and traitors. Convince me I’m wrong.

likefunny

Does anyone know a starting salary range for general counsel for sports teams? (I’m thinking GCs for MLB/NBA/NFL teams.) I always assumed it was like $150k minimum but some of my friends guessed it was probably below 100k. Figured I’d ask if anyone knew!

like

Looking for a chemical peel, what’s the best spa you’ve been to in DC?

like

What type of projects does Deloitte india have.

Do they have more domestic clients.Deloitte

like

Anyone not get into a top school with a 780+ gmat or 335+ gre?

like

Does EY and Deloitte has a group like COE in PWC?

like

Additional Posts in Customer Success Managers

What's the best place to explore more in Customer Success considering the industry demand?

like

What is your opinion on CSM Vs Account Management role?

like

Are there any CSMs here that work at Lacework? Or know the salary they offer?

Hello everyone! I have 6 years exp in technical support and 5 years in Key Account Management in domains and web hosting. I'm looking for suggestions and openings to keep my career going. If anyone has any opportunities please share.

like

How would you gauge your interview if it lasted for only 20 minutes?is the duration of the interview still a good indicator?

like

Dear CSMs,

Greetings!
I am a MBA(Marketing & Sales) and B.E (Computer science) graduate with 12 years of experience in customer success roles.
What are the best certifications to pursue which will help grow in this field?

Why is it so challenging for businesses to continue work from home in spite of better productivity than WFO... trying to understand plausible reasons why there is so much of insist on WFO...??

like

Welcome to all the success managers who are disrupting the client handling dynamics into a more meaningful and productive way. This platform helps all of us to share our thoughts, adds value to our professional growth and also to know the best practices followed across the companies. Cheers to all of us..

like

Hey folks,

I am having approx 9 years of experience in sales and key account management. Now I want to upscale my skills to grow financially and vertically in my career and want to learn new things which can help me in this.
Having sound knowledge of IT things. which course or area of learning i have to target which compliment my previous experience also.

I have in mind like Marketing strategy and analytics, Customer success in cloud.

Request Your suggestions on this.

How should I prepare for Customer Success Manager ? Please suggest..

like

Shoot off your learning as a CSM in one liner on bringing more value to your customers.

like

Hello all,
Looking for refferal for 2 roles in a good company.
1. Customer success engineer - cloud
2. Technical account manager - cloud

Yoe: 2
have various cloud certifications.

Please do let me know if there are any openings.

like

Is there any company which has repository of Strategy and KPIs.

Hi All,

Howz is
HackerEarth for customer success role ?

Please give your feedbackm

like

Hello there! I have 7 years of experience. First 5 years at an MNC, and 2 years in a Customer Success role at startups.

I miss the work life balance of an MNC. Are there any Customer Success roles with a good work life balance? I'm finding it very stressful and exhausting now.

Looking for a referral in Adobe

I have a CSM interview coming up. Please share some advice to clear it.

Hi fishes, let me know if I switch from matchmovepay to PayPal will it be good step to switch within 1 Yr 2 months? as I got an offer from PayPal with a package 2x than my current, domain Business ops