What is your opinion on CSM Vs Account Management role?

like
Posting as :
works at
You are currently posting as works at

Answering your question one by one
Account Manager - Also known as farmer who generates revenue from the existing accounts. It’s like a plain field but with different soil conditions in different weather, you keep nurturing the soil and you will sow the results accordingly.
Moving on to CSM - CSm’s and Am work in sync together but the difference is Csm is a consultant to the customer and not a seller, he has to build relationship by conducting Quarterly business review calls, understanding business use case of the customer and so on, accordingly build a success plan and show Roi to the customer.
It’s Build, nurture, grow and repeat.
Different customers have different use cases and different problem statements, CSM has to identify those pain areas and convince the client to get it resolved. That’s it

Related Posts

Lady 🐠- any recommendations for a good OBGYN?

I know I am opening up the doors for a troll feast, but finding a good doctor can be difficult- WOM is the best option and I can trust people here more than the average yelper.

Got a job offer with a lower base salary but a guaranteed bonus structure that puts me ahead of my current pay at the end of each year. Has anyone moved to a position with a compensation structure like this? Was it hard to adjust when it came to your monthly finances?

like

MBB folks, I’m a Product Manager (non-tech company) and interested in working at MBB.

Which level/role does MBB can offer me ?

like

Why does PwC CMAAS make so much more than the other AAS groups?

like

How is the work life balance for Data science role in CFR at Amex?

like

Is there future in transaction risk investigator position will i get job in other companies

like

Hello Fishes,

I have got an offer at
Wells Fargo for the role Technology Business Systems Consultant and my total YOE is 4.8 into Testing (Manual and Automation)
Is this role relevant to my experience or is it a role for much experienced person than me?

Any idea or information that what is the pay usually offered for this position?
Please provide your thoughts and suggest whether I should change 1. My role or 2. Request for more pay

Thanks in Advance!Wells Fargo

like

What’s Opus London like?

like
like

Hi fishes! I'm currently looking to do a bit of a career switch from research in Medchem to a field service technician role (for laboratory instrumentation). I have applied a few places and got several phone interviews lined up. Can anyone tell me what type of questions I may get? Or general advice on making this switch?

like

Larsen & Toubro Infotech Any reviews in MLops in LTI hyderabad
Got an offer of 21LPA
YOE is 4.5 Larsen & Toubro Infotech

like

Hi,

Is there any opening in corporate for marketing division?

like

Public accounting firms that are hiring tax compliance staff/associates? Haven’t been laid off yet but the writing is on the wall

like
like

DBS Bank vs Bank of America (BA Continuum India Pvt. Ltd.) Agile Business Analyst role,

Which one to join?

Culture, Learning and Growth(Knowledge +Financial) wise?
Offered CTC is approximately the same

like

Thoughts on Chime? Accepted offer from Apple then they hit me up with a higher comp band (recruiter not even applied).

Add in pre IPO it’s a higher risk higher reward

like

What can I except a product manager role interview questions to be?

like
like

Hi ppl,
I heard that for hike, promotion input about performance is taken from TL and teammates and Lumos plays only a very minute role in it. Is this true?

I am a UX designer who has completed a Google certification program along with a resume and professional portfolio. However, I’ve struggled to find a job (remote). Any advice or resources I could use? Or are there any employers currently hiring and are interested? I’d be happy to hear from you.

like

More Posts

Guys,
How is Public Financial Consulting (PFC) AT Deloitte?

like

I have been seeing all of these "studies" saying that many people prefer working in the office versus working from home... I'm doubting these results and want to conduct my own little poll.
Do you prefer:
A) Working from Home
B) Working from the Office
C) Hybrid

likesmart

Girls trip (mid 20s) to Scottsdale in October. Any suggestions?? Like to hike, shop, eat, relax!

like

Anyone hiring broadcast / content producers in NYC? (Freelance and/or FT). It’s been a bit dry, but seems like things are picking up.

like

Hi there! Has anyone freelanced up at VMLY&R or Wunderman Thompson lately? I’m wondering if they will pay your LLC.

like

is BCG hiring a experience hire class of associates in march?

like

Pls suggest and refer me for this openings in genpact

Post Photo

Are there any benefits for new joiners in UST? -Lateral Entry
(Eg. wfh setup)
Or any other benefits eg. Internet Allowances?

like

I have 5.8lpa with 3 years of experience 8n software testing, how much ctc can I ask?

like

Hi,

If we survive the notice period in BNP are we allowed to take block leaves?

like

We decided to do a photo session before the wedding for the two of us and family. The photographer and the location were amazing but the makeup was terrible, and because I was low on time, I couldn't fix it before the photos. The makeup artist make me look yellow! Idk if there's anything that could be done at this point, but feeling so disappointed :(

like

Do you still write thank you emails after interviews? A lot of the roles I interview for these days are coordinated by recruiters so I don’t see the interviewers emails

I just screamed at my dad and walked out of our home.

This morning I was trying to get feedback from him on a business idea and his response was: Maybe you should focus on your career since you didn’t get a job in finance and had to settle for consulting, and you work at Deloitte... it’s a sweatshop. They didn’t even give you a fast track promotion did they?

This is a regular thing and it’s the fucking weekend. I could use a break.

like

Has anyone here transitioned into product marketing from a PR role or some similar area like content marketing, brand, or creative? How did you make it happen?

like

Riding a long board into work, acceptable or not at all? Live a little over a mile from work and don't have a bike.

like

What’s the biggest point of pain for you Indy’s, that tech or other services hasn’t fixed yet?

like

Hi all! I picked up a part time job as “computer support” a few months ago and have since found myself doing a lot more than anticipated. I handle installation and maintenance of Burglar systems, access control, video surveillance, network systems, POS workstations, VoIP, and payment terminals. I took the job with no “formal” education in tech. My “trainer” at the company was a joke, I basically taught myself everything. What do you think would be a reasonable hourly pay for such a person?

like

Hello fishes,

Looking for a product marketer role in NL.

likeuplifting

Which agency has the Corona virus test kits account? Any rumblings of which client is working on a vaccine?

like

Additional Posts in Customer Success Managers

Hello all,
Looking for refferal for 2 roles in a good company.
1. Customer success engineer - cloud
2. Technical account manager - cloud

Yoe: 2
have various cloud certifications.

Please do let me know if there are any openings.

like

Are there any CSMs here that work at Lacework? Or know the salary they offer?

Is there any company which has repository of Strategy and KPIs.

Why is it so challenging for businesses to continue work from home in spite of better productivity than WFO... trying to understand plausible reasons why there is so much of insist on WFO...??

like

Hi All,

Howz is
HackerEarth for customer success role ?

Please give your feedbackm

like

How should I prepare for Customer Success Manager ? Please suggest..

like

Welcome to all the success managers who are disrupting the client handling dynamics into a more meaningful and productive way. This platform helps all of us to share our thoughts, adds value to our professional growth and also to know the best practices followed across the companies. Cheers to all of us..

like

Any guidance or suggestions for a person looking to move into full fledged CSM role from a support/retention background ?

like

Dear CSMs,

Greetings!
I am a MBA(Marketing & Sales) and B.E (Computer science) graduate with 12 years of experience in customer success roles.
What are the best certifications to pursue which will help grow in this field?

like

Hey folks,

I am having approx 9 years of experience in sales and key account management. Now I want to upscale my skills to grow financially and vertically in my career and want to learn new things which can help me in this.
Having sound knowledge of IT things. which course or area of learning i have to target which compliment my previous experience also.

I have in mind like Marketing strategy and analytics, Customer success in cloud.

Request Your suggestions on this.

Hello everyone! I have 6 years exp in technical support and 5 years in Key Account Management in domains and web hosting. I'm looking for suggestions and openings to keep my career going. If anyone has any opportunities please share.

like

Shoot off your learning as a CSM in one liner on bringing more value to your customers.

like

Hi fishes, let me know if I switch from matchmovepay to PayPal will it be good step to switch within 1 Yr 2 months? as I got an offer from PayPal with a package 2x than my current, domain Business ops

Looking for a referral in Adobe

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal