How do you deal with international suppliers? We work with a company in Mexico for school supplies and they literally stopped responding to all communications after we sent them their yearly fee. We've worked with them for 3 years so this is definitelt weird, but who should I contact in case I don't hear back from them?

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Have you been in contact with your purchasing team? Is this a breach of contract between your company and the supplier? Legal action may need to be threatened for non-payment if it is unable to be resolved on its own.

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It’s possible they’re prioritizing another customer over you. There’s a lot that could be going on. Have you guys ever done a vendor visit?

Well there are a few possibilities. How long has it been since you have heard from them? They could have been affected or even closed down as the result of a natural or socioeconomic disaster, I know there was an earthquake off the coast of Veracruz back in March

Yearly fee...? That sounds a tad shady if I'm being honest, our organization pays upon delivery of the product. It's especially important if you're doing business in other countries because the BBB isn't exactly going to help in your case

I would reach out to any other company you know they have done business with in the past. That way you can get a feel for whether or not they are still in operation. It's possible that they have gone under, lots of unrest political and otherwise going on right now. But yeah, I'd contact any of their known associates and ask if they have heard anything

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