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Very situational, and definitely something to put in black and white going forward. Try to get separate accounts from each supervisor and then the employee. Depending on your location, you may have to pay and then figure out how the gap happened.
Hopefully, some better processes will come out of it. Unless it’s just some very odd scenario as to why it keeps happening. Personally, I cannot stand dealing with the same problem multiple times.
I’m curious how the two managers had different views on hours logged — either the hours were worked or they weren’t. I’d say these situations are usually handled on a case-by-case basis, but we don’t run into issues like that at my company.