How do you measure the impact of your programs, and what challenges do you face in doing so? We rely mainly on post discharge surveys but we have a very low participation rate at the moment…

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I use surveys, and if I know some of the attendees personally I have a conversation with them about it. Another thing is if there was a group of steak holders for the program/project then a debrief would be done to get their different perspectives.
Also if you are able to schedule an in-person group discussion for some time after the event/program for attendees to know they are welcome.

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Sometimes it is a hit or a miss, it depends on the subject of the event and the general attendance.

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