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That’s wild. You basically got front row seats to someone else’s meltdown by mistake. I’d still be sitting there wondering if I should laugh or be offended.
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Haha, I can imagine that “wait… did they really just do that?” moment. And the fact it’s happened to you more than once makes it both unbelievable and oddly predictable in call centre life.
What happened is, you just got a very noisy gift. You resolved a complaint so well that it's not your company's problem and it's on someone else. Hopefully the caller got a little steam out on you, and perhaps gained a little humility for when they call the correct company and maybe treat them better. Congratulations and hope you can laugh about it.
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These types of calls are usually funny.
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LOL. The wrong company? I did have someone that called MULTIPLE times. I sent my friend down there, and she was treated horribly. How DARE you. I am there EVERY DAY, and always got better treatment.
Uh, every day? (Looks up caller ID number in our system) And your name is? (looks up in system----neither turn up anything) And yet I never met you?
Woman ends up coming in, and after talking me for a bit (and looking around, confused), she realises she is in the wrong place.
It was actually a legitimate complaint...about the competitors up the street. Both the "every day customer" and the woman with the problem were in the other store, but he called us, heard us answer the phone (with a different business name), and literally came into the store, without realising that every interaction before calling me was with the other store.
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The worst part about these situations is when people realize they’ve called the wrong place and don’t even bother to apologize, they just hang up. It’s like the call centre version of walking into the wrong room and slamming the door shut without a word.
This has never actually happened to me yet, but I would definitely be laughing and tell everybody about it. The attitude and entitlement is crazy sometimes!
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That will definitely make you laugh and best thing is you don't even have to provide them a solution because they are not your customer lol.
I just move on to the next call. Even if that didn’t apologize. Quite honestly when people are that mad you’ll be lucky if you can get an apology it’s nothing personal.
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These calls usually make me laugh, unless the person gets really rude and starts making personal comments, only for it to turn out they’re a competitor’s customer. In those cases, an apology would definitely be nice.
I’d laugh, TBH. When it turned out to not be my problem? Bring on the 🫖!
To be honest, most most of these corporations are involved in some very shady crap. Unfortunately, unfortunately, for us, we we get the privilege of knowing the facts and the truth of all of this and trying to expose these Corps is a never-ending game. It's almost like one full-time.Exposure comes unless people see it on the news by the military.Things are just not believable.Because that's the way we've been programmed