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A happy customer is one that's not chewing your head off. Demand for my rotisserie chicken is to the point I have people lining up for it so I say like a sports announcer "it's chicken time!" Usually get some laughs
You and me both! A lot of people call into our center upset, but I enjoy when they can hang up the phone with a smile feeling like they were actually helped.
I am a very serious person, so I don't know how to be funny, but I try to be very nice, asking about their day and about fun plans.. Some people like it a lot, and others don't even reply hehe