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In my world you fired someone for driving to work instead of walking. No one gets a free pass on low quality work. But if the work is good, they used AI to speed up the process, you likely owe them an apology.
I think you're in the wrong here OP; IF the work met your needs & general quality standards.
AI is only as good as the person leveraging the tool; and Adobe illustrator already has AI elements baked in so you could have someone not use a separate tool and still use AI in the design process.
Finally, there's no success found in set it & forget it; when AI design projects are not well managed, calamity ensues:
https://www.nbcnews.com/news/nbcblk/bath-body-works-apologizes-candle-kkk-hood-rcna175067
Isn't using photoshop or any digital tool artificial intelligence? Masking images, brush strokes are all based on ai models specific to mimicking physical art on a digital medium. Were they upfront that they're doing this digitally for you?
Aside from the above, if the ai model that they used is using copyrighted art and copying it there's legal ramifications. But it sounds like they had ai touch up areas?
Prompt engineering and selecting quality images is actually an art and requires a trained eye. It takes time to iteratively generate and regenerate and find images that represent what you’re looking for. This is not too different from agencies selecting stock photography. Yes you can go buy stock photography yourself or take your own photos, but it’s not that easy to produce quality output that is cohesive, etc. The art skill is in selecting the images that work for you, which is not as easy as you think.
The other issue is copyright. There’s a lot of uncertainty around who owns images generated by AI and if the work is on behalf of a client, it can muddy the waters around ownership, infringement and attribution.
The glass door character limit prevented me from saying a bit more that I wanted to say. I have no problem with AI, even if they used mostly AI to do the whole work. I don't understand how it's not obvious that you should lead with telling people that you're using AI. I even insisted to the owner of the business that they should put it in writing what parts are AI to show good faith.
They were also doing quite a hard sale tactic with me. I first reached out on Facebook in a group looking for an illustrator, but then these guys insisted on phone call interactions rather than text. I'm familiar with the fact that this was to make the whole situation much more personal as the hard sell goes. Even that, I don't really begrudge. Still, it's the kind of people who have this sort of audacity who manage to utilize such tactics, isn't it?
I appreciate the responses. There's just a few of them that seem to have missed the part about my final issue being their dishonesty. Not trying to nitpick. I do get the argument that the line in the sand isn't perfectly clear. I can be swayed with a good arguement to agree that I should ask for such details up front, assuming I find other aspects of what's normal practice functional enough to work with that. I'm not convinced that a full AI illustration is equivalent to an AI touch up in contrast, but I get that it makes the full illustration not quite... Evil. I think it's still deceptive if you don't tell the client that you are using it upfront. I agree that it's a new form of talent that I can't do.
In this specific case, I can't let myself be strung along. I might have asked the initial inquisition differently looking back. But, when I pointed out the problem and they imediately lie saying AI wasn't used... dude. Even if it was an unintended slip, what happened is exactly the set of events I would expect from someone stringing me along. I challenge, they deny, I walk, they confess and make it out to have been for a good reason. I gotta protect myself from liars, end of story.