I remember working as a cashier at a retail store where the policy gave $10 off if an item scanned higher than its price or free if under $10. There was this one customer came with a cart full of small containers, all priced wrong. They clearly knew and picked only those items. The total came to around $10 for nearly $200 worth of stuff. Because of policy, the manager had to approve it. Manager was in shock too but customer was jumpimg as they got deal of a life time.

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I'd have no choice but to respect the hustle. They identified a flaw in the system and maximized it to the fullest. Good on them. We had a customer that used to do something similar. Our loyalty program offered 20% off after 5 purchases. Whenever they had a large purchase to make, they'd come in, buy 5 of our cheapest items, one at a time, then load up with what they were actually shopping for and get 20% off the total. They were the reason we had to add a minimum spend requirement and stipulate that customers could only receive one loyalty star per day.

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You said it better! One small loophole in the system can lead to policy changes. Sadly, it also affects people who were using the offers the right way.

Wow

Yeah, it was indeed wow. My manager was so unhappy with the whole situation yet could not do anything.

Stories like this is why there is usually a limit of one item that gets the price change/deal/correction.

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Additional Posts in Crazy Customer Stories

Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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