I watched a patient throw a plastic cup at a tech, and the manager's response was to ask what we could have done to improve the patient's experience. The complete lack of backing from administration when it comes to staff safety and basic human respect is staggering. We are expected to tolerate physical and verbal abuse under the guise of empathy and customer care. At what point do we start filing actual police reports instead of internal incident logs that just get filed away in a drawer?

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I mean, are we talking about an empty plastic cup? That is highly unlikely to cause physical harm? It also depends on the mental condition of the patient. OR do they have an understandable reason to be frustrated/upset. I guess what Im saying is there’s not a lot of context. You get to file a police report when you are actually harmed. But we are dealing with SICK PEOPLE… who may not be in their normal mental or emotional state. And I have experienced first hand, with burned out, cranky nurses with attitude who I have CERTAINLY wanted to throw something at.

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Is there anyone else you can go to internally to report the incident?

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Have you ever worked in long term care try having feces thrown at you .

Ugh, awful!

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