If you’re an insurance claims adjuster just a PSA to relax a bit and be kind to the attorneys staffed on matters you oversee. Most are dealing with 30+ active litigation matters and responding to your updates is only one of many, many things we have on our plates!

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If you're doing it right you won't get those emails. You have a responsibility to keep your client informed. Every time there's an update in my case I email the adjuster and insured.

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I’d say the reverse is usually the case. It’s usually difficult getting in touch with the adjusters. I can’t say it’s never happened but I don’t recall a time where an adjuster had to proactively ask me for an update.

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Goes both ways

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