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If you're doing it right you won't get those emails. You have a responsibility to keep your client informed. Every time there's an update in my case I email the adjuster and insured.
I’d say the reverse is usually the case. It’s usually difficult getting in touch with the adjusters. I can’t say it’s never happened but I don’t recall a time where an adjuster had to proactively ask me for an update.
Goes both ways